Complaints

TDI Insurance Complaint Form

TDI has a single complaint form for all types of insurance including auto, homeowners, life, health, title, and workers' compensation. Please follow the instructions on the form to provide additional information for certain types of complaints, for example, title, HMO, and workers' compensation claim complaints. Also health care providers should use Attachment A, accessed via a link within the form, to provide additional claim-specific information.

To file a complaint in English or Spanish, use the online form at the link below. You may also use the PDF option to print out the form then fill in the information and email, mail, or fax your complaint to TDI. For information on filing an insurance-related complaint, call the Consumer Help Line between 8 a.m. and 5 p.m., Central time, Monday-Friday.

1-800-252-3439
1-800-463-6515 in Austin

Customer Service Contact

We set high standards for customer service and hope our service meets your expectations. If it does not, we invite you to contact a supervisor or manager in the TDI program area providing that service. The TDI program has the expertise relating to your insurance issue, and it is likely that program staff and management are the ones who can best help you.

Customer Relations Representative

Should you have any comments or suggestions about TDI "Compact with Texans" services and standards, please contact TDI's Customer Relations Representative by email at CustomerRelations@tdi.texas.gov

For more information contact: ConsumerProtection@tdi.texas.gov or 1-800-252-3439

-Cited from TDI.TEXAS.GOV.

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